Effective Date: July 24, 2026
1. Purpose
Freemedia is committed to maintaining a safe, respectful, and lawful platform.
This Policy explains how we enforce our rules and how users may appeal certain moderation decisions.
This Policy should be read together with our Terms of Service, Community Guidelines, Copyright and Intellectual Property Policy, and Privacy Policy.
2. Enforcement Actions
If content or behaviour violates our policies, Freemedia may take one or more of the following actions:
- Issue a warning.
- Remove content.
- Restrict access to certain features.
- Temporarily suspend an account.
- Permanently terminate an account.
- Report illegal activity to relevant authorities where required or permitted by law.
The action taken will depend on the severity, frequency, and impact of the violation.
3. Appeals
If you believe that content was removed, visibility was restricted, a feature was disabled, or your account was suspended or terminated in error, you may submit an appeal through the in-app appeal function, where available, or by contacting rachel@tradetotravel.com
Your appeal should include:
- Your username and account contact information.
- The content or enforcement action being appealed.
- The date of the enforcement action, where known.
- The reason you believe the decision was incorrect.
- Any relevant supporting information.
Freemedia may review the original content, account history, supporting evidence, applicable policies, severity of the conduct, and any relevant contextual information.
Where reasonably practicable, the appeal may be reviewed by a person who was not solely responsible for the original decision.
Freemedia will notify you of the outcome using the contact information associated with your account or appeal.
Possible appeal outcomes include:
- Upholding the original decision.
- Reversing the decision.
- Restoring content or account access.
- Reducing or modifying the enforcement action.
- Requesting further information.
Submission of an appeal does not guarantee that the original decision will be changed. Unless applicable law requires otherwise, Freemedia’s decision following an appeal is final.
4. When Appeals May Not Be Available
Appeals may not be accepted for serious violations involving:
- Child sexual abuse or exploitation.
- Child grooming.
- Terrorism or extremist content.
- Credible threats of violence.
- Human trafficking.
- Court-ordered or legally required content removals.
- Other serious criminal activity.
In these cases, Freemedia may immediately remove content, suspend or terminate accounts, preserve relevant information, and cooperate with law enforcement or other competent authorities where required or permitted by law.
5. Abuse of the Appeals Process
Users must not misuse the appeals process by submitting false, repetitive, or abusive appeals.
Freemedia may reject such appeals and take additional enforcement action where appropriate.
6. Policy Updates
Freemedia may update this Policy from time to time to reflect changes in our Services, legal requirements, or moderation practices. The latest version will always be made available through the Services or our website.
If you have questions about this Policy or wish to submit an appeal where an in-app option is unavailable, please contact: Freemedia Trust & Safety Team, email rachel@tradetotravel.com