Freemedia retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining security, complying with law, resolving disputes, enforcing agreements, and protecting users.
Retention depends on the category of information and the reason it is processed.
Account and Profile Information
Account and profile information is generally retained while the account remains active. When a deletion request is completed, user access is terminated immediately and the account is no longer available to the user. Under the current technical implementation, certain underlying records may remain in active systems with the user status changed to reflect deletion or closure. Such records may be retained only as necessary for service integrity, legal compliance, fraud prevention, security, dispute resolution, or legal claims, and are not restorable by the user.
User-Generated Content
Videos, images, comments, captions, profile content, and other User Content are generally retained until deleted by the user, removed by Freemedia, or deleted as part of account closure.
Content that has been copied, shared, reposted, quoted, delivered to another user, or independently stored by another person may remain outside Freemedia’s control.
Messages
Messages are generally retained for as long as needed to provide the messaging service. Where a user deletes a direct message using a supported deletion control, the message is removed from the conversation for both participants, subject to temporary backup retention or lawful retention requirements.
Reported messages or limited message records may be retained longer where reasonably necessary for safety investigations, fraud prevention, policy enforcement, legal compliance, or legal claims.
Reports, Moderation, and Appeals
Reports and related moderation information may be retained where necessary to review reports, document enforcement actions, protect users, resolve disputes or available appeals, prevent abuse, and establish or defend legal claims. The retention period depends on the nature and purpose of the record. No separate moderation-log retention period is currently specified.
Copyright and Rights Complaints
Copyright notices, counter-notifications, rights complaints, and associated records may be retained for as long as reasonably necessary to process the complaint, address repeat infringement, comply with law, and maintain evidence of the procedure followed.
Security and Technical Records
Authentication records, security events, fraud-prevention information, logs, and diagnostic records may be retained for a limited period appropriate to security, troubleshooting, incident response, legal compliance, and platform integrity.
Support Communications
Support requests and related communications may be retained for as long as reasonably necessary to resolve the request, maintain service records, train authorized support personnel, resolve disputes, and improve support quality.
Legal Retention
Information may be retained longer where required or permitted by law, court order, regulatory requirement, litigation hold, child-safety obligation, fraud investigation, or the establishment, exercise, or defence of legal claims.
Deletion or Anonymization
When personal information is no longer required, Freemedia will delete it, anonymize it, or otherwise place it beyond practical use, subject to technical limitations and lawful retention requirements.